Ordering

How do I place an order on abbycart.com?
To place an order, simply browse through our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will need to provide shipping and payment information to complete your order.

Can I modify my order after placing it?
Yes, you can modify your order as long as it has not been shipped. Please contact us within 12 hours of placing your order via email at contact@abbycart.com or through our website's chat support to make any changes.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods. All transactions are secure and encrypted.

Shipping

Do you offer international shipping?
Yes, we offer international shipping to over 200 countries. Please note, however, that shipping rates and times may vary based on the destination.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the real-time status of your shipment on our website using your tracking number.

Returns and Refunds

What is your return policy?
We have a 30-day return policy. Items must be returned in their original condition with tags and original packaging. To initiate a return, contact us at our support email, and we will guide you through the process.

How do I get a refund for a returned item?
Once we receive and inspect your returned item, we will notify you if the refund has been approved. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Product Information

How can I find product details?
Product details can be found on each product page. This includes information about the materials, care instructions, sizing, and any other relevant specifics.

Are the colors of products on the website accurate?
We strive to display as accurately as possible the colors of our products that appear on the website. However, the actual color you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.

Customer Service

What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us immediately at contact@abbycart.com. We will arrange for a replacement and handle any returns or refunds as quickly as possible.

How can I contact customer service?
You can reach our customer service team by emailing contact@abbycart.com or by using the chat support available on our website. We are committed to providing you with the best possible service.