Ordering

How do I place an order on abbycart.com?
To place an order, simply browse through our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will need to provide accurate shipping and payment information to complete your order.

Can I modify my order after placing it?
Yes, you can modify your order as long as it has not been shipped. Please contact us within 12 hours of placing your order via email at contact@abbycart.com or through our website's chat support to make any changes.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods. All transactions are secure and encrypted to ensure the safety of your information.

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Shipping

Do you offer international shipping?
Yes, we offer international shipping to over 200 countries. Please note that shipping rates and times vary based on the destination. Any customs or import duties are the responsibility of the customer.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the real-time status of your shipment on our website using your tracking number.

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Returns and Refunds

What is your return policy?
We have a 30-day return policy. Items must be returned in their original, unused condition with tags and packaging intact. To initiate a return, contact us at contact@abbycart.com, and we will guide you through the process. Customers are responsible for return shipping costs unless the item is damaged or defective.

How do I get a refund for a returned item?
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

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Product Information

How can I find product details?
Product details can be found on each product page. This includes information about materials, care instructions, dimensions, and any other relevant specifics.

Are the colors of products on the website accurate?
We strive to display the colors of our products as accurately as possible. However, the actual color may vary depending on your monitor settings, and we cannot guarantee perfect accuracy.

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Customer Service

What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us immediately at contact@abbycart.com. We will arrange for a replacement or refund and provide instructions for any necessary returns.

How can I contact customer service?
You can reach our customer service team through the following methods:

• Email: contact@abbycart.com
• Phone: +1 212 203 0469 (available Monday to Friday, 9 AM to 5 PM ET)
• Chat Support: Available Monday to Friday, 9:30 AM to 5 PM ET via our website

We are committed to providing prompt and reliable support during our working hours to ensure your satisfaction.