Ordering

How do I place an order on abbycart.com?
To place an order, simply browse our products, select the items you like, and proceed to checkout. Enter accurate shipping and payment details to complete your purchase securely.

Can I modify my order after placing it?
Yes — as long as your order hasn’t shipped. Please contact us within 12 hours at
📧 contact@abbycart.com or through our website’s live chat support.

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure digital payment options. All transactions are encrypted for your protection.

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Shipping

Do you ship internationally?
Yes, we ship worldwide. Our primary markets are the USA and Canada, but we also serve customers globally.

Where are your items shipped from?
All items are prepared in our U.S. warehouses and shipped from either Houston, Texas or Sanborn, New York, depending on your location.

What are your shipping rates within the U.S. and Canada?

Free express shipping on orders over $99

For orders under $99:

$3.99 with USPS Standard Shipping

$9.99 with UPS Expedited Shipping

What are international shipping fees?
Shipping rates for destinations outside North America are calculated at checkout and vary by country.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can track your order any time here:
👉 Track My Order

👉 For more, visit our Shipping & Delivery page

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Returns and Refunds

What is your return policy?
We offer a 30-day return window for unused items in their original condition with packaging intact.

Customers are responsible for return shipping unless the item is defective.

A 15% restocking fee may apply to certain returns (e.g. if packaging is opened or item is not in resellable condition).

How do I return an item?
Email us at 📧 contact@abbycart.com to initiate a return. You may:

Ship it yourself, or

Request a prepaid UPS label ($9.99 will be deducted from your refund)

Where do I send returns?
STE E-6420 Inducon Drive W, SHP#55826
Sanborn, NY 14132
USA

When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return.

👉 See our Refund Policy for full details.

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Product Information

Are your products made in the USA?
Our products are prepared and fulfilled from our U.S. warehouses, though materials may be globally sourced.

Are AirTags included?
No — AirTags are not included unless clearly stated in the product description.

Where can I find product details?
Each product page includes information on materials, dimensions, compatibility, and care instructions.

Are product colors accurate?
We do our best to display true-to-life colors, but slight variations may occur depending on your screen settings.

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Customer Service

What should I do if I receive a damaged or defective product?
Contact us right away at 📧 contact@abbycart.com with your order number and a photo of the issue. We’ll make it right.

How can I reach customer support?

Email: contact@abbycart.com

Phone: +1 845 999 3379 (Mon–Fri, 10 AM – 4:30 PM ET)

Live Chat: Available Mon–Fri, 9:30 AM – 5 PM ET on our website